Welcome to our FAQ page, your one-stop resource for answers to commonly asked questions.
Whether you're a new customer looking to learn more about what we offer or a long-time user seeking clarification on specific topics, this page has clear and concise information about our products and services.
We take data security seriously. We use industry-standard security measures to protect your personal and financial information.
Click the "Forgot Password" link on the login page and follow the instructions.
Simply click the "Sign Up" or "Register" button on our website and follow the prompts.
e have a verification process that includes checking farmer credentials, certifications, and farm information. We also encourage farmers to provide detailed documentation and photos.
We provide resources and connections to logistics partners who specialize in coffee transportation. We can also assist with import documentation and customs clearance.
We support various secure payment methods, including bank transfers, credit cards, and other online payment gateways.
You can directly message farmers through our platform to inquire about their coffee and negotiate prices. We provide tools to facilitate communication and contract agreements.
We encourage farmers to provide detailed information and cupping scores. You can also request samples before making a purchase. We also have a system for buyer reviews and ratings.
Our platform allows you to filter and search for coffee based on various criteria, including origin, variety, processing method, cupping scores, and certifications. You can also view detailed profiles of farmers and their coffee offerings.
We encourage transparency and ethical practices throughout the supply chain. We prioritize verified sellers and support certifications that promote fair trade and sustainable agriculture.
We provide resources and connections to logistics partners who specialize in coffee transportation. We can also assist with documentation and export requirements. You will be able to discuss and agree upon shipping terms with the buyer.
We facilitate secure payment transactions between you and the buyer. Payment terms will be agreed upon during the contract process. We support various payment methods, and we aim to ensure timely and secure payments.
We provide free listings to all coffee FARMERS
We recommend providing as much detail as possible, including: * Origin (farm name, region, altitude) * Variety (e.g., Arabica, Robusta, specific cultivars) * Processing method (e.g., washed, natural, honey) * Cupping scores (SCA or other recognized standards) * Certifications (e.g., organic, fair trade, Rainforest Alliance) * Harvest date * Available quantity * Photos and/or videos of the farm and coffee
Simply sign up on our website and follow the guided steps to create your farmer profile. You can then add your coffee lots, including details like variety, altitude, processing method, cupping scores, and available certifications. Photos and videos are highly encouraged!
Our platform connects coffee farmers directly with buyers around the world. We provide tools to showcase your coffee, including details about its origin, processing, and quality. This helps you reach a wider market and potentially secure better prices.
Created with ❤️ for coffee, people, and nature